Warranty and Care Policy
Our website address is: https://nilisjewellery.com.
Warranty Information::
Product Care Instructions:
Must be required:
- Requiring a product opening video as a condition for damage replacement can be a useful policy for businesses, as it provides clear evidence that any damage occurred before or during the unboxing, rather than after the product was received by the customer. However, it’s important to communicate this requirement clearly to customers before they make a purchase, so they understand the necessity of recording the unboxing process.
- Attention: To maintain the quality and longevity of your items, please avoid applying sanitizer, perfume, or deodorant spray directly onto them. These substances can adversely affect the materials and finish of the items.
Return and Exchange Policy:
- Eligibility: Items are eligible for return or exchange within [ 3 days] from the date of purchase, provided they are in unused, original condition and packaging.
- Proof of Purchase: To process a return or exchange, please provide your receipt or proof of purchase.
- Defective or Damaged Items: For items found to be defective or damaged upon receipt, please contact our customer service team immediately to arrange for a return, exchange, or repair under the applicable warranty.
The waranty terms for Nilis Jewellery can very, so it’s essential to review their specific policies. Generally, a 6 month warranty might cover manufacturing defects and issues related to craftsmanship, while a 1 year warranty could extend to include more comprehensive coverage.
Nilis Jewellery Warranty Terms
1. General Warranty Information
Nilis Jewellery provides warranties to ensure your satisfaction with our products. The terms of our warranties can vary depending on the item and its specific characteristics. Here’s a general guide to our warranty coverage:
2. 6-Month Warranty
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Coverage: The 6-month warranty typically covers manufacturing defects and issues related to craftsmanship. This includes problems such as broken clasps, loose settings, or other defects that are a result of our workmanship.
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Exclusions: This warranty does not cover damage caused by normal wear and tear, accidental damage, or any modifications made to the jewellery by parties other than Nilis Jewellery.
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Procedure: If you encounter a defect within the 6-month period, please contact our customer service team. You will need to provide proof of purchase and details about the issue. We may request that you return the item for inspection. If the defect is covered under warranty, we will repair or replace the item at no additional cost.
3. 1-Year Warranty
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Coverage: The 1-year warranty offers more comprehensive coverage, potentially including both manufacturing defects and additional issues such as significant colour change or fading. The exact terms will be specified for each item or collection.
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Exclusions: As with the 6-month warranty, damage resulting from wear and tear, misuse, or unauthorized alterations is not covered.
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Procedure: To make a claim under the 1-year warranty, follow the same process as for the 6-month warranty. Contact our customer service team with proof of purchase and details of the issue. If covered, we will repair or replace the item as needed.
4. Reviewing Specific Policies
Since warranty terms can vary, we recommend reviewing the specific policy details associated with each piece of jewellery at the time of purchase. You can find this information on our website or by consulting with our sales representatives.
5. Contact Us
For any questions or to initiate a warranty claim, please reach out to our customer service team. We are here to assist you and ensure that you are satisfied with your Nilis Jewellery experience.
Contact Information:
- Email: [nilisjw@gmail.com]
- Phone: [+91 8777296937]
- Address: [5, Ramani Chatterjee Rd, Dover Terrace, Ballygunge, Kolkata, West Bengal 700029]
Colour Warranty
At Nilis Jewellery, we are committed to providing high-quality products that meet your expectations. Our jewellery comes with a colour warranty to ensure your satisfaction:
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6-Month Colour Warranty: We offer a 6-month warranty on the colour of our jewellery. If you experience any significant colour change or fading within this period, please contact us to arrange for a repair or replacement.
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1-Year Colour Warranty (for selected items): For certain pieces, we provide an extended 1-year colour warranty. This warranty covers any noticeable colour alterations or fading during this period. Eligibility for the 1-year warranty will be specified at the time of purchase.
Thank you for choosing Nilis Jewellery. We are committed to providing you with exceptional products and service.